Practice Manager - Don Valley Animal Hospital

The Don Valley Animal Hospital has been serving the Don Mills community for over 35 years. We are located west of the D.V.P. on Lawrence Ave. E. across from the Shops on Don Mills. We pride ourselves in providing the personal and professional care that you should expect from a veterinary hospital. As pet owners ourselves we understand the importance and value of our companions in our daily life. Our team offers a warm, respectful, compassionate and loving environment to all our clients and their pets. You will be greeted by our trained receptionist and work alongside our Registered Veterinary Technicians that will assist in caring for pets throughout appointments. We offer a wide range of services including, internal medicine, surgery, dentistry, the existence of nutritional and behavioural services. 

https://donvalleyanimalhospital.com/

About The Role:

Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary team, embodying our core values:

• Come Together as One
• Always Focus on the Patient
• Raise the Bar
• Engage with Empathy

In this role, you will create and lead a collaborative team environment that fosters growth, engagement, and exceptional client experiences. You'll use your empathy and problem-solving skills to swiftly resolve any issues, ensuring smooth operations and happy clients. Your day-to-day will involve striving for operational excellence, managing team schedules, and supporting talent acquisition efforts by sourcing Locum DVMs and RVTs as needed. You'll provide onboarding and coaching to new team members, conduct annual reviews, and offer feedback and support to help your team grow.

You'll also manage inventory, budgets, and all financial aspects of the practice. You'll also make a splash on social media, shouting about all the great things your team is inspiring and doing. If you're looking for a role where you can make a real impact and lead with passion and purpose, this is the perfect opportunity for you!

Please note this purpose of his position is to provide coverage for leave with an unknown return date. Experience in managing or veterinary industry is preferred. Ability to cover two practice locations is an asset. 

Let's make a difference together in the VetCare Community! 🐾

What We Offer:

At VetCare, we believe in rewarding our team with more than just a pay cheque. Here’s what you can look forward to:

• Competitive Salary: We ensure your skills and hard work are well-compensated.
• Comprehensive Benefits Package: Including medical, dental, and life insurance, along with continuing education funds to keep you at the top of your game.
• Employee Assistance Program (EAP): We care about your well-being, offering support when needed.
• Pet Discount Program: Because we know your pets are family too, including a paid pet bereavement day.
• Annual Practice Management Retreat: Network and collaborate with peers in a fun and engaging setting.
• Career Development Opportunities: Grow with us through various professional development programs.
• Access to Modern Technology and Experts: Stay ahead with the latest tools and insights from our community of experts.

Join us and be part of a team that values growth, support, and excellence!

Qualifications:

​​​​​​Are you ready to lead with passion and expertise? Here's what you'll need to join our dynamic team:

• Veterinary Industry Knowledge and/or Project Management Experience: Recommended to keep us running smoothly.
• Clinical Experience: A bonus that will set you apart.
• Team Management/Supervisory Experience (2-3 years): Show us your leadership chops!
• HR Management Experience: Essential for fostering a thriving and engaged team environment.
• Veterinary Software Systems Knowledge: An asset that helps streamline our processes.
• Financial/Budget Management Experience: Keep our practice financially healthy.
• Strong Business Acumen: Think strategically and drive our success.
• Communication Excellence: Clear, concise, and inspiring communication is key.
• Change Management Experience: Guide us through growth and transformation.
• Flexibility: Willingness to work varied hours to meet team needs.
• Feedback Skills: Comfortable providing feedback and support to all team members.
• Conflict Resolution Skills: Navigate challenges with ease and professionalism.

Join us and be part of our pack/ team that thrives on excellence, growth, and a love for animals!

Meet VetCare:

VetCare (vet-care.ca) is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.