Practice Manager - Village Gate Animal Hospital

Village Gate Animal Hospital can be found nestled in a busy little corner right in the heart of Toronto. A lively area with a variety of cafes, restaurants, shops, nearby schools, and transit that young families with pets call home.

The team is small but mighty and is proud to provide optimum service and friendliness to the community. You may be greeted by Oliver and Calvin, our furry welcoming committee in the reception area, as well as the chickens. Yes, we have chickens in the yard who lay fresh eggs daily for your next breakfast 

About The Role:

Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary team, embodying our core values:

• Come Together as One
• Always Focus on the Patient
• Raise the Bar
• Engage with Empathy

In this role, you will create and lead a collaborative team environment that fosters growth, engagement, and exceptional client experiences. You'll use your empathy and problem-solving skills to swiftly resolve any issues, ensuring smooth operations and happy clients. Your day-to-day will involve striving for operational excellence, managing team schedules, and supporting talent acquisition efforts by sourcing Locum DVMs and RVTs as needed. You'll provide onboarding and coaching to new team members, conduct annual reviews, and offer feedback and support to help your team grow.

You'll also manage inventory, budgets, and all financial aspects of the practice. You'll also make a splash on social media, shouting about all the great things your team is inspiring and doing. If you're looking for a role where you can make a real impact and lead with passion and purpose, this is the perfect opportunity for you!

Let's make a difference together in the VetCare Community! 🐾

What We Offer:

At VetCare, we believe in rewarding our team with more than just a pay cheque. Here’s what you can look forward to:

• Competitive Salary: We ensure your skills and hard work are well-compensated.
• Comprehensive Benefits Package: Including medical, dental, and life insurance, along with continuing education funds to keep you at the top of your game.
• Employee Assistance Program (EAP): We care about your well-being, offering support when needed.
• Pet Discount Program: Because we know your pets are family too, including a paid pet bereavement day.
• Annual Practice Management Retreat: Network and collaborate with peers in a fun and engaging setting.
• Career Development Opportunities: Grow with us through various professional development programs.
• Access to Modern Technology and Experts: Stay ahead with the latest tools and insights from our community of experts.

Join us and be part of a team that values growth, support, and excellence!

Qualifications:

​​​​​​Are you ready to lead with passion and expertise? Here's what you'll need to join our dynamic team:

• Veterinary Industry Knowledge and/or Project Management Experience: Recommended to keep us running smoothly.
• Clinical Experience: A bonus that will set you apart.
• Team Management/Supervisory Experience (2-3 years): Show us your leadership chops!
• HR Management Experience: Essential for fostering a thriving and engaged team environment.
• Veterinary Software Systems Knowledge: An asset that helps streamline our processes.
• Financial/Budget Management Experience: Keep our practice financially healthy.
• Strong Business Acumen: Think strategically and drive our success.
• Communication Excellence: Clear, concise, and inspiring communication is key.
• Change Management Experience: Guide us through growth and transformation.
• Flexibility: Willingness to work varied hours to meet team needs.
• Feedback Skills: Comfortable providing feedback and support to all team members.
• Conflict Resolution Skills: Navigate challenges with ease and professionalism.

Join us and be part of our pack/ team that thrives on excellence, growth, and a love for animals!

Meet VetCare:

VetCare (vet-care.ca) is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.