Veterinary Software Specialist

Veterinary Software Specialist

VetCare is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate associates across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.

Overview:

VetCare is searching for a Veterinary Software Specialist to support the optimization of the Practice Management Information Software (PIMS) at our practices. The ideal candidate is technically savvy and has significant experience in the clinical setting or within the veterinary industry. They will be responsible for promoting the use and adoption of PIMS systems, while also being tasked with identifying additional areas where business systems can improve efficiency, gathering feedback from employees and stakeholders, and working with other team members to maximize and enhance the use of PIMS, as well as support practices with training and software implementation.

Based in Calgary, or Vancouver, this is a remote role that will require on-site presence at our local veterinary practices up to 50% of the time; proximity to an airport will be necessary. 

Wage Range: $80,000 - $90,000

Responsibilities (including but not limited to)

This Veterinary Software Specialist will play the lead in this hands-on role meant to demonstrate passion about the value of the business system and a commitment to helping VetCare practice teams to realize the full benefits of our PIMS. They will also be responsible for training employees in the practices and providing support and guidance as needed as the ‘go-to’ resource. They will also:

• Support any new implementations and upgrades by managing implementation timelines to efficiently and successfully move through the implementation process
• Collaborate with practice level team members to identify and plan workflow process improvements
• Identify opportunities to improve and streamline processes utilizing technology
• Act as a mentor for employees on veterinary software by providing training support to ensure team satisfaction
• Develop customized training materials and create documentation to enhance the practice level user experience
• Focus on continuous improvement and utilization of PIMS and ensuring systems are used to their full potential
• Interact with VetCare team members at all levels - functional leads from the Practice Care Centre, the Operations team in the field (Regional Managers), DVMs and all practice level team members
• Systematically monitor progress, utilizing tracking and metrics and identifies any areas that need improvement, escalates issues as needed

Position Requirements

• A natural leader with a disciplined approach to problem solving and an interest in promoting the new initiative - ‘walks the talk’
• Five or more years of experience in the veterinary industry at the practice level and strong technical aptitude - experience leading groups through change will necessary
• Software and computer oriented and technically savvy
• Demonstrates exceptional interpersonal skills and is viewed as approachable by all levels of employees across practices
• Organized in handling multiple tasks
• Strong written and verbal communication skills
• Comfortable operating in a fast-growing, rapidly changing and dynamic organization with a self-governing, roll-up-your-sleeves culture, and able to work independently
• Proven effectiveness and hands-on experience with software training would be advantageous

If this sounds interesting, please apply with your resume and cover letter.